As with any CPG category, personal care and beauty brands spend large amounts of time and resources cracking the codes of their categories and sub-categories with the end goal of delivering concise messaging through packaging that stands out from the competition.
Last week, Anthem’s senior creative director, JP Doyle, spoke alongside David Simnick, ceo of Soapbox Soaps at FUSE 2018 in NYC — delivering a presentation on Soapbox’s mission of empowering consumers to change the world through affordable, high-quality personal care products.
Soapbox operates a “buy one, give one” model, and encourages consumers to track where every donation goes through a unique “Hope Code” on each pack, simply by entering the code on their website. By encouraging this interaction Soapbox’s mission and the desirability of their quality products become inextricably linked in the minds of their consumer.
Additionally, Soapbox’s ingredients are responsibly sourced and they empower and employ local soap producers in the regions they ply their mission to avoid unsustainable importation practices.
Participating in something bigger.
While consumers continue to seek out authentic and transparent brands, there is also a push for brands to respond to global causes. For example, Lani is a natural, vegan & cruelty-free skin and hair care brand that regularly donates a percentage of profits to animal charities such as Sea Shepherd and Rescued Farm Animal Sanctuaries.
Similarly, Love Beauty and Planet is a personal care line from Unilever that boosts sustainability and puts the focus on natural ingredients.
Thus, we see the trend for cause-related marketing applied across the gamut from small start-ups to large corporate-owned brands.
However, while supporting a great cause is a purchase driver for some – particularly millennials – premium product benefits reign supreme for consumers.
Here are two distinctions of beauty consumers:
Badge products. Particularity in the luxury sector, consumers look for beautiful or unique packaging to showcase through their home. Badge products typically fit in with decor — you can see these products prominently displayed in guest bathrooms — and fall within a certain hierarchy that he/she is looking for in that product.
Four main things to consider for badge products: fragrance, feel, price, and decor.
Performance products. These are trustworthy products that deliver results, but are typically tucked away in the shower. They may not provide the design aesthetic suitable for open display. For these brands, consider how the packaging delivers on the sensory experience of the product within.
While social missions are typically the cherry on top of the customer experience sundae, these programs can be powerful loyalty-drivers and can drive interest from retailers and indeed from the media, offering another layer of storytelling and value-sharing in a vivid way.
How can other brands follow suit?
Mine for insights with an open mind and find the sweet spot between the product’s look and function on shelf and/or in the home and the brands intrinsic mission and personality.
For example, when we spoke to consumers during our Soapbox insights research, we discovered the need for tweaks to the design hierarchy depending on what sub-category we were competing in: haircare was benefit and ingredient-led, Liquid Hand Soap needed to be minimalist to allow it to be proudly displayed in bathrooms, Bodywash consumers needed the scent story to come across more powerfully, and so on.
Consider the following questions when creating a beauty brand backed by a social mission:
What visual and structural codes and cues are the consumers responding to?
What textural and sensorial elements should be considered?
Should I take a natural positioning approach? How do the sourcing or ingredients and means of production stack up against our mission?
How should I connect the benefits of the product with the truth of the brand mission?
Do we plan to deliver a badge product or performance products? Do they have to be one or the other?
How does that affect where we are selling? Online? In-store?
Are there risks to incorporating social mission into a business model in this very competitive space? There may be, so whether you have a brand mission, or you are working with a brand that has a social mission, you absolutely have to communicate the product’s unique and desirable benefits and features first.
When insights, social mission, and powerful design meld together beauty and personal care brands can expect to experience business success, and allow that success to further their mission, thus completing the virtuous circle.